Description

Who Should Attend

Senior clinical professionals, Executives  and Administrative Managers.

Language

Cantonese with English terminologies (with presentation slides in English)

Mode of Learning

Classroom lecture, discussions, group exercises, case studies

Introduction

The course introduces a new approach to holistic improvement, combining fundamental techniques of the Theory of Constraints with the Lean Thinking. Experience has shown that this innovative and proven solution can quickly and dramatically improve the overall performance of a hospital. Topics in this course include discharge planning, matching capacity to needs, managing the patient journey, and ALOS for increasing hospital capacity with available resources.

Objective

Provides hospital senior management executives with new conceptual and diagnostic insights into key areas where improvements can significantly improve hospital performance.

Recognition

A “Healthcare Holistic Improvement Leader Certificate” is awarded to participants who have successfully completed the course and a self-selected Improvement Project.

Venue

1627 Star House,

Middle Block, Star House,

3 Salisbury Road, Tsimshatsui,

Enquiry

Tel. 25812771

Email  [email protected]

Fee

HK$3,980/participant

10% off – payment 4-week in advance

15% off – 3 or above

Case Examples:

1. Example of holistic improvement:

   • Improving Primary Care Appointment Schedules and the Patient-provider Encounter Process
   • Discharge Planning in Acute and Mental Health
   • Improving Patient Flow by Managing Medical Assessment Units
   • Outpatient Appointment & Scheduling
   • MRI Repair and Maintenance
   • Preparing Patients for OR
   • Inpatient Medication Orders / CPOE
   • Dynamic Replenishment of Supplies
   • TOC Implementation in Day Care Eye Surgery
   • Application of Buffer Management Along with Lean to Improve Patient Flow

2. Example of Infection Prevention and Control:

• • The ABC Oncology Clinic
  • Improve Surgical Site Infections
  • The Integrated Approach to Improve Surgical Site Infections
  • Decreased Surgical Site Infection (SSI) Rates for Hip and Knee Arthroplasty Following Multiple Infection Control Interventions
  • Decrease Surgical Site – Infections After CABG Surgery

Contents

1. Introduction to the Course
2. Fundamental concepts of the Theory of Constraints (TOC)
3. The simplicity in the complex healthcare environment
4. The Goal movie
5. Application of TOC in healthcare improvement
6. The current Issues of healthcare operations
7. Simulate current issues and solutions with games (Games 1, 2 and 3)
8. TOC solutions (Games 4 and 5)
9. Video show
10. Five Focus Steps for healthcare improvement
11. Types of constraints in healthcare
12. Healthcare case examples
13. Exercise and action plan
14. The job-shop game
15. Drum-buffer-rope (DBR) – TOC’s solution for better operations management
16. Application of DBR in hospitals
17. TOC solution – Buffer management in hospital management of patient journeys
18. Managing Patient Flow Holistically
19. Case examples
20. Group discussion and presentation
21. Meeting demand with capacity – effective resources planning
22. Computer simulations
23. Managing LOS – discharge planning
24. The expected role of the discharge planning department
25. Performance metrics for success
26. Meeting Demand with Capacity – Effective Resources Planning
27. Improving flow by Balance the Demand and Capacity
28. How to Manage the Queue
29. Make the Improving Flow Benefit the Hospital
30. Application of Littles Law to Predict and Manage ALOS
31. Dynamic Management of Patient Flow – A Real-Time Monitoring of Holistic Performance
32. The Integrated Approach to Elevate Holistic Performance
33. Improvement with Value stream map – current and future states
34. In-class Case Study
35. A3 – an effective problem-solving framework