整體改進技術認證課程 – 為高級醫療主管定制 Executive Certificate in Holistic Improvement Techniques – Tailored for Senior Healthcare Executives

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Executive Certificate in Holistic Improvement Techniques – Tailored for Senior Healthcare Executives

整體改進技術認證課程 – 為高級醫療主管定制

日期: 20 & 27 Feb 2024
時間: 09:30 a.m. – 5:30 p.m.
地點: 六式碼學會
備註: 六式碼學會註冊專業人員及香港品質管理協會會員優先


Who Should Attend

Senior clinical professionals, Executives  and Administrative Managers.


Cantonese with English terminologies (with presentation slides in English)

Mode of Learning

Classroom lecture, discussions, group exercises, case studies


The course introduces a new approach to holistic improvement, combining fundamental techniques of the Theory of Constraints with the Lean Thinking. Experience has shown that this innovative and proven solution can quickly and dramatically improve the overall performance of a hospital. Topics in this course include discharge planning, matching capacity to needs, managing the patient journey, and ALOS for increasing hospital capacity with available resources.


Provides hospital senior management executives with new conceptual and diagnostic insights into key areas where improvements can significantly improve hospital performance.


A “Healthcare Holistic Improvement Leader Certificate” is awarded to participants who have successfully completed the course and a self-selected Improvement Project.


1627 Star House,

Middle Block, Star House,

3 Salisbury Road, Tsimshatsui,


Tel. 25812771

Email  [email protected]



10% off – payment 4-week in advance

15% off – 3 or above

Case Examples:

  1. Example of holistic improvement:

    • Improving Primary Care Appointment Schedules and the Patient-provider Encounter Process
    • Discharge Planning in Acute and Mental Health
    • Improving Patient Flow by Managing Medical Assessment Units
    • Outpatient Appointment & Scheduling
    • MRI Repair and Maintenance
    • Preparing Patients for OR
    • Inpatient Medication Orders / CPOE
    • Dynamic Replenishment of Supplies
    • TOC Implementation in Day Care Eye Surgery
    • Application of Buffer Management Along with Lean to Improve Patient Flow
  1. Example of Infection Prevention and Control:

    • The ABC Oncology Clinic
    • Improve Surgical Site Infections
    • The Integrated Approach to Improve Surgical Site Infections
    • Decreased Surgical Site Infection (SSI) Rates for Hip and Knee Arthroplasty Following Multiple Infection Control Interventions
    • Decrease Surgical Site – Infections After CABG Surgery


  1. Introduction to the Course
  2. Fundamental concepts of the Theory of Constraints (TOC)
  3. The simplicity in the complex healthcare environment
  4. The Goal movie
  5. Application of TOC in healthcare improvement
  6. The current Issues of healthcare operations
  7. Simulate current issues and solutions with games (Games 1, 2 and 3)
  8. TOC solutions (Games 4 and 5)
  9. Video show
  10. Five Focus Steps for healthcare improvement
  11. Types of constraints in healthcare
  12. Healthcare case examples
  13. Exercise and action plan
  14. The job-shop game
  15. Drum-buffer-rope (DBR) – TOC’s solution for better operations management
  16. Application of DBR in hospitals
  17. TOC solution – Buffer management in hospital management of patient journeys
  18. Managing Patient Flow Holistically
  19. Case examples
  20. Group discussion and presentation
  21. Meeting demand with capacity – effective resources planning
  22. Computer simulations
  23. Managing LOS – discharge planning
  24. The expected role of the discharge planning department
  25. Performance metrics for success
  26. Meeting Demand with Capacity – Effective Resources Planning
  27. Improving flow by Balance the Demand and Capacity
  28. How to Manage the Queue
  29. Make the Improving Flow Benefit the Hospital
  30. Application of Littles Law to Predict and Manage ALOS
  31. Dynamic Management of Patient Flow – A Real-Time Monitoring of Holistic Performance
  32. The Integrated Approach to Elevate Holistic Performance
  33. Improvement with Value stream map – current and future states
  34. In-class Case Study
  35. A3 – an effective problem-solving framework

Additional information




+852-2581 2771

Event Details

CPD Credit: 15 points

Day 1: 2024-02-20
Start time: 09:30
End time: 17:30

Day 2: 2024-02-27
Start time: 09:30
End time: 17:30

Venue: Six Sigma Institute

Directions: By MTR: MTR Exit L6 By Bus or Ferry: Tsim Sha Tsui Star Ferry Pier

Phone: 25812771

Email: [email protected]